change my number

[Gemma12]

I tried ringing o2 to change my number and phone keeps getting hung up

[Cleoriff · Accepted solution]

@Gemma12 

Follow this advice to get through

Call O2 using any numbers in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Also, press Upgrade, Fraud or Lost and Stolen if given that option.