change in bank details

[Anonymous]

Need to change by bank details. Lengthy wait to get through to customer service. Can you do this online?

[Anonymous]

You can do that through the myo2 app

[Cleoriff · Accepted solution]

Ok go into My O2 http://www.o2.co.uk/myo2

Click on billing details

Scroll down to where it says View payment details (you will have to set up a 4 digit pin if you haven't already done so)

Click on it and then click on change payment details.

You can only change it if there are 7 working days clear before the direct debit is due. You can't change date.

http://www.o2.co.uk/help/account-and-billing/how-to-pay

[Marjo]

Hey @Anonymous welcome to the forum! How are you getting on?

Did you manage to make the changes in My O2?

Thanks @Anonymous and @Cleoriff for helping out!