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change from pay n go to pay monthly

Anonymous
Not applicable

on ‎06-10-2012 00:10

on ‎06-10-2012 00:10

i've changed my tariff 2 months ago to pay monthly. i choose the £11 a months but i getting charged £21. what happened?

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jonsie
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on ‎06-10-2012 11:04

on ‎06-10-2012 11:04

You need to call customer service. If this was an online offer you normally get the reduced payment on your second bill with any overpayment credited back.

 

Did you transfer your number? It would help if we knew the exact deal you signed up to.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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