change finanace agreement onto new phone they put it on old including my insurance cover new phone

[jiggles]

I purchased neew phone paying mnthly,  14 months ago !! I have old phone contract run out ages ago but continued to have both phones in use, , 02 put insurance for new phone onto old phone number 02 put contract for new phone on old contract number, I need them on new one obviously,.... I have asked and asked still on old, 

I now want to cancel my contract on old phone and get them to put contract for new phone £20 a month and insurance onto new phone, I cannot get to anyone on the phone I cannot get anyone on line, can I do this myself???

[Cleoriff Level 94: Supreme]

@jiggles

How to cancel old phone here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Then you can apply for insurance on your new phone

[MI5 Level 94: Supreme]

Best time to call is between 8 and 9am.
I called at 9am this morning and got straight through.

[EmilieT]

Good morning @jiggles, I was wondering if you'd made any progress with your phones and insurance since you last posted? If you need any further advice, give us a shout 

[jiggles]

My problem has not been resolved, I need the insurance clearly added plus the main monthly bill placed in my new phone The one I am paying a monthly plan for, I clearly and I would of thought obviously would not want to insure my old iPhone 4 but the new phone and that I would also require my plan on my new phone not my old phone, So WHY is it has it been placed on my old iPhone number, I have had many messages, phone calls even my new phone having to go in for repair under the wrong insurance as was on wrong phone number, a I had to endure I would not be charged and had many calling insurance plus 02 ringing to say my bill fir repair would go on my next bill,, O hmm no it was not, I pay insurance for the phone that went it. And finally told it would be sorted , the insurance on me new phone , my contract in my new phone ,my old phone iPhone 4 has finished its contract paid for out right so long time ago.

I Want the iPhone 4 account closed the number 07545 etc . While I need my contract, insurance clearly on my new phone as promised ages ago, I don’t use iPhone 4, but my new phone on contract, I want refund for charges on old phone it is not in use, in fact somebody else has it on a different sim, I don’t need two mobiles, I am late middle aged women, disabled and my phone to contact my children I am sure you can see that to take photos if grandchildren, my dogs not for anything else.

Mrs W Laffan

[Cleoriff Level 94: Supreme]

@EmilieT. Can you help please?

[EmilieT]

Hi @jiggles, and sorry to hear it's not sorted yet - I'll send you a Private Message on the forum now to get a few more details, so I can have someone on my end look into this for you

Thanks for the mention @Cleoriff!