- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
change finanace agreement onto new phone they put it on old including my insurance cover new phone
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎11-12-2018 12:20
I purchased neew phone paying mnthly, 14 months ago !! I have old phone contract run out ages ago but continued to have both phones in use, , 02 put insurance for new phone onto old phone number 02 put contract for new phone on old contract number, I need them on new one obviously,.... I have asked and asked still on old,
I now want to cancel my contract on old phone and get them to put contract for new phone £20 a month and insurance onto new phone, I cannot get to anyone on the phone I cannot get anyone on line, can I do this myself???
Re: change finanace agreement onto new phone they put it on old including my insurance cover new pho
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎11-12-2018 12:23
How to cancel old phone here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
Then you can apply for insurance on your new phone
Re: change finanace agreement onto new phone they put it on old including my insurance cover new pho
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎11-12-2018 12:37
I called at 9am this morning and got straight through.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: change finanace agreement onto new phone they put it on old including my insurance cover new pho
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎13-12-2018 09:36
Good morning @jiggles, I was wondering if you'd made any progress with your phones and insurance since you last posted? If you need any further advice, give us a shout
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
Re: change finanace agreement onto new phone they put it on old including my insurance cover new pho
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎15-12-2018 03:00
Re: change finanace agreement onto new phone they put it on old including my insurance cover new pho
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎15-12-2018 08:12
@EmilieT. Can you help please?
Re: change finanace agreement onto new phone they put it on old including my insurance cover new pho
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on ‎17-12-2018 09:53
Hi @jiggles, and sorry to hear it's not sorted yet - I'll send you a Private Message on the forum now to get a few more details, so I can have someone on my end look into this for you
Thanks for the mention @Cleoriff!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?