on 04-04-2020 18:06
on 04-04-2020 18:10
Customer services are the only people who can help with changing date of direct debit
on 04-04-2020 18:14
If you want to change the bank details you can do that in My O2. Anything else has to go through customer services
Please look at this guide https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
on 04-04-2020 18:18
on 04-04-2020 18:22
If you are on Refresh, and have changed the bank details, both payments will now come out of that account. You don't need to change for both payments. You will now be fine.
on 04-04-2020 18:29
on 04-04-2020 18:39
Contact your bank to change your previous direct debit details.
O2 account details here Guide: How to Pay Your Bill (Contract)
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