cancel
Showing results for 
Search instead for 
Did you mean: 

change credit card details

vsprigg
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

i've had a text from O2 (?) saying my payment card needs updating. But it doesn't run out till October. I"m suspicious. I've tried logging onto My O2 but can't see where to check my payment card information. Any ideas?

Message 1 of 5
857 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@vsprigg 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
852 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@vsprigg 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
853 Views

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@vsprigg 

You can check your payment details online in your MyO2 under manage my details or in the app under saved payment cards.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
850 Views

vsprigg
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

thank you, have done. 

I had entered my username and password into their link, but not other billing address and payment data. So i've now changed my username. is that enough?

Message 4 of 5
844 Views

Bambino
Level 86: Prestigious
  • 24355 Posts
  • 1058 Topics
  • 3817 Solutions
Registered:

@vsprigg Change your password immediately.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 5 of 5
838 Views