card details to order

[Anonymous]

hi im struggling to order a phone from the website with my card... its a maestro card and yet i cant use it and im unsure of what to do as im wanting to order a phone but it wont let me continue with this card type

[Anonymous]

Hi @Anonymous and welcome to the community.

Is there an o2 shop within easy traveling distance from you? If so i would go in and organise your contract.

You will need proof of id such as passport or photo driving licence plus a utility bill in your own name.

[Anonymous]

Once all done you would also collect your phone there and then.

If you didn't want a refresh contract you could also try carphone warehouse as they sell o2 non refresh contracts.

[Anonymous]

okaii thanks will i still be able to get a contract then if i do that instead?

[Anonymous]

Subject to passing o2's credit check then yes should be fine.

[Cleoriff]

Hi @Anonymous 

I am not sure why you were having problems with that card...It may well be that the website was refusing transactions after midnight which has happened before at the weekend after midnight.

I suppose you could try again this morning and if you are still;having problems... then do as piperdog says and go into your local O2 shop...

Hope you get it sorted

[Anonymous · Accepted solution]

If you look at the shop site it says they accept visa,MasterCard and Amex it doesn't mention maestro

[Cleoriff]

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@Anonymous wrote:
If you look at the shop site it says they accept visa,MasterCard and Amex it doesn't mention maestro

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I did wonder about that Damien...but when I tried the site myself last night, that info wasn't shown...

....thats why I thought it may have been closed to online transactions as it was gone midnight...

I know there are some places that are wary about some cards...but Maestro is a pretty common one?

Having said that...my HSBC card used to be Maestro but a couple of years ago they changed to Visa Debit..

[jonsie]

They stopped accepting Switch and Maestro cards around 12-18 months ago. Most banks had stopped issuing them now and will readily exchange them for visa debit cards.

[Cleoriff]

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@jonsie wrote:

They stopped accepting Switch and Maestro cards around 12-18 months ago. Most banks had stopped issuing them now and will readily exchange them for visa debit cards.

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Thats obviously why mine was replaced by Visa then @jonsie ....

So really the OP should get their card changed asap....as they will have no luck instore if trying to use it there...