cant view my mobile bill and cant get it solved

[process]

I have my mobile and land line and broadband with O2 I can view my broadband bill but cant view my mobile bill.

I have spent countless hours to O2 to try to get it resolved, from the online chat, to live telephone chat, to email.  people keep saying they will help.  but I never get it sorted.

I have been told its a technical problem, so why cant tech services solve it.

I should be able to see how my bill is reached and I cant. 

the latest advice was to go to speak to a guru in store, which would mean a  journey for me that i dont want, its a phone service, why cant it be solved over the phone.

I have set and reset passwords so many times i have lost count.

help anyone??

[Anonymous]

Have you called CS and asked for the correct log in details for viewing the bill?

[perksie]

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@Anonymous wrote:

Yes, I'm the same, can't view my bill, yet they seem to be taken any different sum out every month, If i cancel my direct debit, they should sort the viewing of THE BILL page, theres nothing easy about O2 website thats user friendly.  Wont be renewing in August!

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Cancelling the direct debit will just send the debt collectors around.

It's very simple to log in and see your bill, if it's not working contact O2 and they'll fix it for you.