cant speak to anyone regarding my bill covid 19

[geogers1]

hi looking to speak to someone from 02 regarding my bill but because of covid 19 its impossible any help appreciated  tried the o2 number and pay monthly number but no good cant speak with anyone 

[Bambino]

@geogers1
Try the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

[jonsie]

Other numbers ere

Guide: Coronavirus Community Help and Support 

[TallTrees]

Hello @geogers1 

You need to  speak to customer services payment management team.

During these difficult times o2 are short staffed and under pressure.  Not able to offer chat and their stores closed.

So patience will be required.  Try your call early  08.00am keep trying use any option keep going I'm sure o2 customer services will try and do their best to help as much as they can.

Good luck and best wishes welcome to the o2 community forum..TallTrees