on 16-12-2014 20:03
I activated a payg sim last night, was told by the automated line that i was on the basic charge per call and message Simplicity tariff. I wanted to go on the Big Talker bundle. I topped up £20 and it automatically took £10 and stuck me on the Big Bundle with 100 mins and 1000 texts. It didn't let me choose at all.
This bundle is useless to me.
I have been trying to get through to cs but when i opt for the tariff and bolt on an anniversary option it just says that it is no longer available
I just want my credit back and/ or putting on a better bundle of my choosing.
Don't fancy contacting live chat as read negative comments.
Also, it wont send me a code for Priority app
Solved! Go to Solution.
on 16-12-2014 20:12
You would then have to keep trying 4445
I know how you feel about live chat and its up to you about using them, however I had the very same issue and they returned the credit and activated the big bundle tariff I wanted to be on all in minutes.
on 16-12-2014 20:21
I may have a try at live chat, whats the worst that can happen lol.
Otherwise will keep trying cs, maybe they are just exceptionally busy
on 16-12-2014 20:29
on 16-12-2014 21:00
I have spent 1 and a half hours trying to get through to o2 customer service on live chat.. I am very upset about this. I bet if I was a new customer then I wouldnt have this problem....