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Anonymous
Posts: 0

Re: cant get through to custoner service

I don't think you'll find any argument from the members on here that current service is lacking.
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Anonymous
Posts: 0

Re: cant get through to custoner service

I will say this. Whenever I have tried to call CS it does get answered eventually. Yes sometimes it takes 20,30,40 or even 60 minutes in the queue but it does get answered.

I totally agree that o2 is showing contempt for its customers these days and that wait times are dreadful. Call Vodafone and it is generally just a couple of minutes (sadly their customer service is worse than o2's but only just these days) but then o2 score highest in the satisfaction surveys.

I don't get it
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Anonymous
Posts: 0

Re: cant get through to custoner service

Thank for all the replies. I did get through but had to resort to 'cheating' an use another option lol. Man i spoke with was less than pleasant and couldn't wait to get rid of me! Never mind, i guess he is a busy guy x
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Posts: 84,684
Topics: 716
Registered: โ€Ž14-01-2013

Re: cant get through to custoner service


@Anonymous wrote:
Thank for all the replies. I did get through but had to resort to 'cheating' an use another option lol. Man i spoke with was less than pleasant and couldn't wait to get rid of me! Never mind, i guess he is a busy guy x

Sorry to hear that @Anonymous  Did he manage to sort out your query eventually?

*The Game Is On*

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Anonymous
Posts: 0

Re: cant get through to custoner service

Nice to know great Customer Service is still o2's priority
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Anonymous
Posts: 0

Re: cant get through to custoner service

Busy or not courtesy and manners cost nothing and bring rewards. ๐Ÿ˜’