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cant get 3G

Anonymous
Not applicable

on ‎21-09-2014 23:04

on ‎21-09-2014 23:04

I have an Iphone with o2 - wont seem to give me 3G coverage at present - dont know why

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MI5
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on ‎21-09-2014 23:08

on ‎21-09-2014 23:08

There seems to be an issue with data packages on some accounts.
Look in your My O2 and see if it states iPhone data. If not you will need to call CS on 202 to get iData enabled on your account.
You can get data to work temporarily by changing your apn to "mobile.o2.co.uk" but it should be iData for all functions to work properly.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎21-09-2014 23:26

on ‎21-09-2014 23:26

ok tried that thanks - think i need to contact CS - still not working

 

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MI5
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In response to Anonymous
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on ‎21-09-2014 23:32

on ‎21-09-2014 23:32

What data tariff does it show in My O2 ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎22-09-2014 06:36

on ‎22-09-2014 06:36

Hi,

 

 

Do you have any data allowance left ? Check by looking in your Myo2.

 

Look in the iPhones settings to ensure 3G is toggled on. 

Settings -> Mobile/Cellular -> Enable 3G.

 

Remove the Sim Card and wipe it. 

Can you try the SIM card in another phone as a process of elimination. 

 

Connect iPhone to Data Help thread Here.

 

Check your Mast Status via your full postcode Here. 

 

Also try in your iphone : Settings -> General -> Reset -> Reset Network Settings. 

 

Press the Sleep/Wake Button and Home Button together until the Apple Logo appears and let go. Your iPhone will reset. 

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