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cannot acess my account on line

Anonymous
Not applicable

on ‎20-07-2017 09:47 - last edited on ‎20-07-2017 09:50 by

on ‎20-07-2017 09:47 - last edited on ‎20-07-2017 09:50 by

Bought a new phone yesterday but cannot set up my o2 for this phone.My number is [removed]

 

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Marjo
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on ‎20-07-2017 11:05

on ‎20-07-2017 11:05

Hey @Anonymous, sorry to hear you're having trouble! Can you elaborate what you're trying to do exactly so our community can then advice accordingly? slight_smile

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Cleoriff
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‎20-07-2017 11:06 - edited ‎20-07-2017 11:07

‎20-07-2017 11:06 - edited ‎20-07-2017 11:07

Hi @Anonymous. You will need to contact customer services to see why you are having problems http://www.o2.co.uk/contactus  It could be something to do with incorrect log in details

Veritas Numquam Perit

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MI5
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on ‎20-07-2017 11:38

on ‎20-07-2017 11:38

Check your emails for your log in password. Username is your email address.
If you don't have a password call customer service .
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎20-07-2017 15:06

on ‎20-07-2017 15:06

It may not update for 24 hours. I upgraded last week & my new details didn't show until the following day 

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jonsie
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on ‎20-07-2017 15:19

on ‎20-07-2017 15:19

 Check your spam emails in case it slipped through the filter but your log in details shouldn't have changed. As suggested it's probably slow to update. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎20-07-2017 15:23

on ‎20-07-2017 15:23

@Anonymous is this an upgrade or a new contract and were you with o2 before?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎27-07-2017 10:56

on ‎27-07-2017 10:56

Hi @Anonymous can you give us an update on your situation? Have you got your account sorted yet? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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