@hc91
As per the T&C's you agreed to, the only way out is to pay off the device plans.
You then keep the phones and can cancel the airtime for free.
If the phone is faulty you need to contact O2 or the manufacturer for a warranty repair.
O2 numbers here Guide: Coronavirus Community Help and Support
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
