Solved: Re: cancelled contract

Loulou89 · ‎07-11-2021

I’ve paid off a device and cancelled the airtime contract, but they said it can take 30 days for the number to be cut off. Is there a way it can be cut off sooner? And I will still put the final bill.

Louise

MI5 · ‎07-11-2021

@Loulou89

If moving to a new network, just get your PAC which will cancel your contract immediately when the number port is processed by your new network.

Guide: How to get your PAC [June 2021 Update]

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

madasaf1sh · ‎07-11-2021

@Loulou89

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

Loulou89 · ‎07-11-2021

Thank you I’ll give them a call tomorrow or message them

Louise

MI5 · ‎07-11-2021

@Loulou89

If moving to a new network, just get your PAC which will cancel your contract immediately when the number port is processed by your new network.

Guide: How to get your PAC [June 2021 Update]

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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