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cancelled contract

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Loulou89
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on ‎07-11-2021 18:25

on ‎07-11-2021 18:25

I’ve paid off a device and cancelled the airtime contract, but they said it can take 30 days for the number to be cut off. Is there a way it can be cut off sooner? And I will still put the final bill. 

Louise
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MI5
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on ‎07-11-2021 18:36

on ‎07-11-2021 18:36

@Loulou89 

If moving to a new network, just get your PAC which will cancel your contract immediately when the number port is processed by your new network.

Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
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on ‎07-11-2021 18:29

on ‎07-11-2021 18:29

@Loulou89 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Loulou89
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on ‎07-11-2021 18:32

on ‎07-11-2021 18:32

Thank you I’ll give them a call tomorrow or message them 

Louise
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MI5
Level 94: Supreme
In response to Loulou89
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on ‎07-11-2021 18:36

on ‎07-11-2021 18:36

@Loulou89 

If moving to a new network, just get your PAC which will cancel your contract immediately when the number port is processed by your new network.

Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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