Solved: cancelled contract with O2

Timsenegue · ‎03-06-2020

I cancelled my contract with O2 on the 13/04/2020. I had a settlement bill which was payed in full. The sim has be voided and yet this month I get another bill for air time. When I tried to sort this out via the "messaging service" I could not be helped as I did not have the correct information. How do I go about sorting out a bill for account that does not exist?

MI5 · ‎03-06-2020

@Timsenegue

Contact numbers here Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎03-06-2020

@Timsenegue

Contact numbers here Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎10-06-2020

Hi there @Timsenegue , it's been a few days since you posted about your cancelled contract so I hope you've managed to sort this out with customer service. Please do let us know though if you still need any additional advice.

O2

cancelled contract with O2

So then, this courier arrived

Bereavement Change of Name on Account Process

Laptop fault?

Being charged for an account that i didnt ask for

Arrears