cancel

[Annemarie1980]

I wan to cancel my 3 accounts with 02, i have tried ringing x4 on different days. It goes through to ringing then it rings out and goes dead. I am loosing my will with this contract. Please help.

[MI5 · Accepted solution]

@Annemarie1980 

Guide here Guide: Cancelling Your Contract 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[pgn]

If you have multiple lines on the same account, @Annemarie1980 - you may need to persist with O2 via phone (202) or Social Media (link just below) - this is pointed out at the very end of the guide shared with you above. Don't be tempted to cancel any Direct Debit at this stage, as it will be needed for O2 to balance your account (any refund, for example) - your MyO2 account will stop working as soon as the termination is processed. Good luck!

[MI5]

@Annemarie1980 

If you are moving networks, the easiest way is to use the PAC method as described in the cancellation guide above.

Guide: How to get your PAC [June 2021 Update]