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cancel pay monthly sim card

Francesca140706
Level 1: Joiner
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on ‎08-12-2020 10:25

on ‎08-12-2020 10:25

Hi I need to now cancel my mums pay as you go card. She is now registered blind and can no longer use the phone. You will see from the history of activity this card has not been used.

 

i hope you will consider my mums position and react accordingly.

 

Many thanks

frances davidson

 

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MI5
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on ‎08-12-2020 10:27

on ‎08-12-2020 10:27

@Francesca140706 

You need to talk directly to O2.

How to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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b4u2
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on ‎08-12-2020 10:41

on ‎08-12-2020 10:41

Usually you can't cancel in contract.
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RyanK1992
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on ‎08-12-2020 10:42

on ‎08-12-2020 10:42

Is it a Pay Monthly SIM or is it just a Pay as You Go Sim?

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Apple Watch Series 4
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MI5
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on ‎08-12-2020 11:45

on ‎08-12-2020 11:45

@b4u2 wrote:
Usually you can't cancel in contract.

You can cancel at anytime but if still in contract you will be billed up to the end.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
Level 94: Supreme
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on ‎08-12-2020 11:46

on ‎08-12-2020 11:46

@RyanK1992 wrote:

Is it a Pay Monthly SIM or is it just a Pay as You Go Sim?

Indeed, posted in pay monthly but mentions PAYG.

PAYG don't need to be cancelled, just stop any auto top ups in your MyO2 and throw the sim in the bin.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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