Hi I need to now cancel my mums pay as you go card. She is now registered blind and can no longer use the phone. You will see from the history of activity this card has not been used.
i hope you will consider my mums position and react accordingly.
You need to talk directly to O2.
How to cancel here Guide: Cancelling Your Contract
Usually you can't cancel in contract.
You can cancel at anytime but if still in contract you will be billed up to the end.
Is it a Pay Monthly SIM or is it just a Pay as You Go Sim?
Indeed, posted in pay monthly but mentions PAYG.
PAYG don't need to be cancelled, just stop any auto top ups in your MyO2 and throw the sim in the bin.
Track usage, upgrade and get support with the My O2 appDownload My O2