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Level 1: Joiner
Posts: 4
Registered: ‎15-12-2018
Accepted Solution

cancel old phone

Hi, I have just upgraded to an iphone 8. Do I have to cancel my iphone 5 and the account and bill or does it all automatically get moved from the old phone to the new phone?  Basically do I have to do anything. I cannot find a help line or chat. I do not want to be charged a bill each month for both phones.

Anonymous
Posts: 0

Re: cancel old phone

@Babs Sounds like you have taken out a new contract. You will need to cancel the iPhone 5 contract but it will not affect the new contract. Guide to cancellation here 

 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

 

If you have upgraded & only have the iPhone 8 then you do not need to do anything as your tariff will have been updated when you upgraded

Posts: 16,393
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Registered: ‎13-08-2008

Re: cancel old phone

@Babs If you upgraded online or in store it will be one bill only if it was a new contract will the 2 continue check in myo2 and you will see it all 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 1: Joiner
Posts: 4
Registered: ‎15-12-2018

Re: cancel old phone

thanks - a load off my mind and I have now stopped panicking! I could not find a chat thingy or any other contact on the site. I find the site very confusing actually.  Like my new phone anyway. Nice big camera for taking pics of my new, first  granddaughter. 

Posts: 16,393
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Registered: ‎13-08-2008

Re: cancel old phone

@Babs http://www.o2.co.uk/contactus has all the options for contacting o2 it is right at the bottom of the page in small text 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 1: Joiner
Posts: 4
Registered: ‎15-12-2018

Re: cancel old phone

thanks Smiley Happy
Posts: 69,839
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Registered: ‎04-01-2009

Re: cancel old phone


@Babs wrote:
thanks Smiley Happy

Congratulations on your first grandaughter @Babs animated-champagne-image-0031

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Level 1: Joiner
Posts: 4
Registered: ‎15-12-2018

Re: cancel old phone

thanks Smiley Happy