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jiawei_Luo
Level 1: Joiner
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Hi there, 

I just checked my phone is still under a contract. But i do go to you store to change my contract to a PayG 3 months ago. Can you tell me how to cancel the contract cuz i am on abroad. Is it possible to do it online?

 

Best 

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MI5
Level 94: Supreme
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@jiawei_Luo 

It is not possible to cancel online. 

How to cancel here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Cleoriff
Level 94: Supreme
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@jiawei_Luo

How to cancel contract here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

If you need to contact customer services to help. you will find a free number here https://www.o2.co.uk/contactus

Veritas Numquam Perit

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MI5
Level 94: Supreme
  • 128201 Posts
  • 614 Topics
  • 22518 Solutions
Registered:

@jiawei_Luo 

It is not possible to cancel online. 

How to cancel here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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