on 28-09-2023 13:37
my mobile sim was included in my Virgin package. will the sim be automatically cancel when the virgin contract is cancelled?
Solved! Go to Solution.
on 28-09-2023 13:44
No, separate contract and billing.
on 28-09-2023 13:44
Probably not @moxey
When you call Virgin to cancel the package with them, mention you had an o2 sim as part of it.
They should pass you on to the team that deals with this, but often people get told to call o2 - who cannot do this!
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 28-09-2023 13:44
No, separate contract and billing.