cancel
Showing results for 
Search instead for 
Did you mean: 

cancel contract

Dave-Barker
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I am trying to cancel my contract with O2. I have been on the phone waiting for it to be answered 4 times with hanging on times nearly 1 hour, this is costing me having to use my other mobile phone as the O2 phone sim card appears to be blocked or not working. I have tried the O2 shop, but the answer I get from them is they are not allowed to cancel contracts and I have to phone O2. I have cancelled my direct debit with the bank to O2 as I have already paid for December, when the phone did not work, and now they want paying for January. They must be contactable without this farce.

 

Any help and advise gratefully received TIA

 

Dave Barker 

Message 1 of 3
168 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 110625 Posts
  • 799 Topics
  • 6355 Solutions
Registered:

@Dave-Barker 

Info on cancelling here Guide: Cancelling Your Contract 

You need to reinstate your direct debit asap.

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 3
164 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 110625 Posts
  • 799 Topics
  • 6355 Solutions
Registered:

@Dave-Barker 

Info on cancelling here Guide: Cancelling Your Contract 

You need to reinstate your direct debit asap.

*The Game Is On*

Girl in a jacket
Message 2 of 3
165 Views

madasaf1sh
Level 66: Unequalled
  • 5374 Posts
  • 32 Topics
  • 1702 Solutions
Registered:

@Dave-Barker 


Cancelling the DIrect Debit was not a clever idea as o2 will hound you for payment and if not then you they will go down the debt collector route and put a default on your credit file. 


The best time to call is 8am  on 0344 809 0202  

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 3
162 Views