Solved: Re: cancel contract

Tom7 · ‎25-11-2019

I have cancelled my airtime contract last Friday, but I did not received any confirmation since then - could you tell me when I will receive any confirmation?

Bambino · ‎25-11-2019

@Tom7 Have you followed the procedure in the guide here: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852
You can't just cancel the air time. The device needs to be paid off in full first.

I DO NOT WORK FOR O2

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Bambino · ‎25-11-2019

@Tom7 Have you followed the procedure in the guide here: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852
You can't just cancel the air time. The device needs to be paid off in full first.

I DO NOT WORK FOR O2

Martin-O2 · ‎28-11-2019

Do you have an update on your cancellation @Tom7? Have you received the confirmation yet?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Tom7 · ‎28-11-2019

Hi

I rung once again customer service as live chat was not really helpfull, and this time they sent confirmation on my email

Martin-O2 · ‎29-11-2019

Good to hear @Tom7! Thanks for coming back on and letting us know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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