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can you cancel contract online

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robpeake
Level 1: Joiner
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‎29-12-2022 13:32

‎29-12-2022 13:32

hi all i went for a 3month contract which i bought on the 23rd of october,  it was just to tie me over why i waited for a new phone from work,  they are going to give that to me in january.        anyway to cancel online ,  i just have one payment on the device plan which i can do straight away and then its just the airtime.

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MI5
Level 94: Supreme
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Registered:

‎29-12-2022 13:41

‎29-12-2022 13:41

@robpeake 

Once the device is paid off you can cancel the airtime for free/

Guide: How does O2 Refresh work? 

Guide: Cancelling Your Contract 

You can pay off the device by contacting payment management.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151414 Posts
  • 649 Topics
  • 28833 Solutions
Registered:

‎29-12-2022 13:41

‎29-12-2022 13:41

@robpeake 

Once the device is paid off you can cancel the airtime for free/

Guide: How does O2 Refresh work? 

Guide: Cancelling Your Contract 

You can pay off the device by contacting payment management.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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