can't call and no reception

[safirb]

hi can someone help. i don't have access to my phone due to no service on it so can't call customer service. my old sim got lost so i have ordered replacement however i am unable to get it working possibly because of it needing swapping or activating. can some admin help. live chat options is not available either. thanks 

[Cleoriff · Accepted solution]

Hi @safirb

Info on activating a sim here https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

And sim swap here http://swapmysim.o2.co.uk/

Live chat options are available here and are working https://www.o2.co.uk/contactus

[MI5]

Try a different browser for live chat.
We know that some browsers play up occasionally.

Nothing else will help you without a working phone or sim. 

You can also use a landline or borrow a phone to call customer service http://www.o2.co.uk/contactus

[Marjo]

Hi @safirb, how are you getting on with this? Any progress since you last posted?