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can not top up in any way at all

Anonymous
Not applicable

on ‎25-01-2017 11:29

on ‎25-01-2017 11:29

Hi. A while ago I posted about not being able to top up either online or via 4444. Then I went to top up at an O2 store - money has been taken off of my account, however, my phone is still at £0. Is there any solution for this at all? Nothing seems to work. At this point I just want to throw my sim out and get a better deal elsewhere. Haven't had this kind of issue with any other operator, where I'm literally throwing money at them and getting nothing for it.

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MI5
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on ‎25-01-2017 17:42

on ‎25-01-2017 17:42

Yeah, like I said earlier.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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on ‎25-01-2017 17:44

on ‎25-01-2017 17:44

Indeed, though without asking if he can call or text....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎25-01-2017 17:46

on ‎25-01-2017 17:46

No answer from earlier though.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎25-01-2017 17:57

on ‎25-01-2017 17:57

Hopefully @Anonymous will come back and clarify further.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎25-01-2017 18:22

on ‎25-01-2017 18:22

Would be helpful....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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on ‎01-02-2017 11:28

on ‎01-02-2017 11:28

Hey @Anonymous are you still having problems with this or has it been resolved? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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