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calling uk mobile in germany from uk

sandra
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Hi, want to call my daughter's O2 mobile whilst she is in germany from my O2 mobile in uk.  She can cal me but when i call her i get a german message saying cant contact.  Have asked customer service and they suggest network reset but this does not work

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MI5
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It must be a local network problem then @sandra
Ask your Daughter to manually select a different network on her phone and try an alternative.
Either that, or she has an incoming international call bar on her account which customer services will need to check.
She can call free from abroad if on contract http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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You should just be able to dial exactly as you would at home without any codes, ie, just dial 07*********
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@sandraHave you tried dialling from your contacts with the full German code in front of the number?

0049 or +49.

It shoudn't be necessary to do this but when I struggle to call foreign numbers this always works.

Veritas Numquam Perit

Girl in a jacket
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sandra
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Thank you, yes i have tried that and and get a not recognised tone

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MI5
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It must be a local network problem then @sandra
Ask your Daughter to manually select a different network on her phone and try an alternative.
Either that, or she has an incoming international call bar on her account which customer services will need to check.
She can call free from abroad if on contract http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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sandra
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Many thanks for this.  It worked - she switched off wifi and manually selected a different local network and got her!  thank you

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MI5
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Happy to help slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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Great news @sandra Pleased you can now chat to your daughter wink

Veritas Numquam Perit

Girl in a jacket
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Bambino
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@sandra Should your daughter encounter this problem again if she's moving around, if you both have WhatsApp you can call and text over WiFi.

I DO NOT WORK FOR O2



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