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broken phone

Ashleigh-j
Level 1: Joiner
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Registered:

i was planning on keeping the phone i have and just pay the sim as my pay monthly phone was fully paid, ive since damaged the screen beyond use and now am trying to upgrade via my laptop, but i cant get onto my phone to get the verification code, what else can i do?

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MI5
Level 94: Supreme
  • 127497 Posts
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Registered:

@Ashleigh-j 

If you can, put your sim in another phone to receive the code, or 

 contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127497 Posts
  • 614 Topics
  • 22161 Solutions
Registered:

@Ashleigh-j 

If you can, put your sim in another phone to receive the code, or 

 contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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