@ab4
You have three choices.
1 - If under warranty and it's a fault covered by warranty, send it into O2 or contact the manufacturer for a repair.
2 - If not a warranty fault, ie damaged, you pay to get it fixed, or
3 - buy a new phone.
O2 repairs policy here https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy
Our policy after 30 days
If a fault develops after the first 30 days, we’d need to look at your device or accessory warranty status. We’ll always discuss your options with you before we start any repairs.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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