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Level 1: Joiner
Posts: 3
Registered: ‎29-07-2019
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bringing my number with me to o2

Hello , my name is Gary and i phoned my PAC code to o2 on Saturday midday. It has been 48hrs and my number has not changed to my old Virgin Mobile number.  How long exactly is this likely to take. 

Posts: 98,554
Topics: 763
Registered: ‎14-01-2013

Re: bringing my number with me to o2

@Garyismyname 

It wont happen over the weekend so should be today or tomorrow. Just keep rebooting the phone.

If it hasn't happened by tomorrow get in touch with customer services Guide: How to find help & contact O2 

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Registered: ‎04-04-2012

Re: bringing my number with me to o2

@Garyismyname 

It takes 2 working days so I would expect the transfer to happen early Wednesday morning.

Once your virgin SIM turns off, keep rebooting the O2 SIM. That part of the process is isuall 2 to 4 hours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 7,492
Registered: ‎18-02-2016

Re: bringing my number with me to o2

Hey @Garyismyname please let us know how you get on with your number transfer and if you continue to have issues. 

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Level 1: Joiner
Posts: 3
Registered: ‎29-07-2019

Re: bringing my number with me to o2

Many thanks to you all for your replies to my question. I have just contacted o2 by on-line chat and have been told that the transfer of my number should  be complete by 6pm this evening..

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Registered: ‎04-01-2009

Re: bringing my number with me to o2

Good luck but I'm a little wary of what live chat tells you. I prefer to speak to someone with account and porting issues. 

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Registered: ‎18-02-2016

Re: bringing my number with me to o2

That sounds promising @Garyismyname! Please keep us updated. slight smile

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Level 1: Joiner
Posts: 3
Registered: ‎29-07-2019

Re: bringing my number with me to o2

Morning to you all. Once again, thank you for  all your replies. My number was transferred to my new phone with in one hour of contacting the  on line chat . 

Posts: 98,554
Topics: 763
Registered: ‎14-01-2013

Re: bringing my number with me to o2

Great news @Garyismyname thumbsup

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Community Manager
Posts: 7,492
Registered: ‎18-02-2016

Re: bringing my number with me to o2

Brilliant news @Garyismyname! Really pleased that this has been sorted for you. 

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