bring in%20another%20device

[Craigy]

Help please?

I have a device on another account with O2 (i don't know the details as this was set up years ago) and i want to merge it with my other 2 phones on another O2 account. I have selected bring in other devices and had the code sent to me but this does not work and i cannot seem to find a link to any online chat to help.

Getting frustrated now

Any help would be appreciated

Thanks

[MI5 · Accepted solution]

@Craigy 

You'll need to call customer service to get a new login for the account.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Craigy]

Thanks for your help MI5 - I really appreciate it

[MI5]

You're welcome mate.