bogus company called FERDAMIA INVESTMENTS

[louloune1]

This bogus non existant company  ( ferdamia investments ) charging me £4.50 weekly for apparently 'video streaming ' for  past 5 months...although o2 is aware of this bogus company from previous o2 customers complaints , o2 has continued to allow this company to take money off my bank .

the tel no given by o2 call center is another bogus number- 08455571267....and their e-mail is also bogus e-mail address...one address is in cyprus with tel no-+1235235598 which takes you to british time keeping .

WILL O2 DO SOMETHING ABOUT IT - I LOST OVER £100 SINCE ALL  THIS STARTED 

[MI5 · Accepted solution]

As a community all we can offer is this advice, we cannot speak for o2 I’m afraid
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

[Anonymous]

@louloune1 This is nothing to do with o2. You need to follow the advice in the link above to resolve it 

[Cleoriff]

@louloune1

It's not a bogus company http://ferdamia.com/

You have obviously clicked on a link and subscribed to the service unknowingly

Ferdamia are a principal provider of text message marketing solutions and SMS marketing services. We offer SMS solutions that allow brands, agencies, and businesses to proficiently build integrated marketing campaigns and messaging services for business communication, alerts for schools and colleges, text voting services and bulk text messaging applications. We offer a unique web based solution that allows businesses, government, and non-profit organisations from all industries including education, hospitality, politics, technology and more to create and deploy the ultimate text marketing campaigns.

Contact details are here....so get in touch and ask them to unsubscribe you and refund any money they have taken

• Ferdamia Investments Limited. Galinou,2, Ypsonas, Limassol, 4193, Cyprus
• + 1235 2355 98
• admin@ferdamia.com
• www.ferdamia.com

[jonsie]

What is the short code from which the texts are coming from? Supply this and maybe we can help further. 

[Bambino]

@louloune1 Why have you allowed this to continue every week for five months? Why didn't you inform your bank to discontinue making the payments?

[viridis]

Charge to mobile most likely, the charges were probably included in the phone bills.

[Bambino]

Maybe, but why wait five months to complain about it?

[viridis]

God knows mate, not something I'd sit on for 5 months tbh

[MI5]

As it stands currently @louloune1 the onus is on you (the customer) to chase the company for a refund, but you can ask o2 to put a bar on your account which should prevent any further charges.

You need to ask customer services to: 

• Bar all Direct to Bill Debits 
• Premium Bar 

Sadly until regulation is changed, there's not much else you can do.