Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Anonymous
Posts: 0

bluebook

I have been trying to access my blue book but when I try to log in it states that I am not allowed as it is private. Can anyone help me unlock this? All suggestions welcomed. Thanks all lot. M Smiley Sad Smiley Indifferent
Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

bluebook

Are you using your full email address?

You only need the part before @o2.co.uk.

Hope that sorts it for you.
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Posts: 81,327
Topics: 576
Solutions: 3,930
Registered: ‎04-01-2009

bluebook

Have you changed anything since you registered for Bluebook, for example have you ported or migrated your mobile number?
Anonymous
Posts: 0

access to bluebook

I still have the same mobile number and haven't changed any settings as far as I know and I can get access to the o2 site but the blue book says it has been set a private with no access. If it is my bluebook why can't I access it?
Thanks for replying. Margaret
Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

bluebook

Hi Margaret

I think you should try Customer Services, they may be able to reset it for you.
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Anonymous
Posts: 0

access to bluebook

Thanks for that I will try again.
Margaret
Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

bluebook

You're welcome.

Let us know what went wrong.

Good luck. Smiley Happy
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1