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Anonymous
Not applicable

I need to contact o2. It would appear that tyey have blocked me from both communicating on line and via private phone. My sim card has been blocked and yet i am still paying for a service i cannot use?

i have to do my taxes on line and part of the ID is text to my phone. ACCORDING TO SITE, Oen at 8am. Now i'm told it is 10am. So what is going on?

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Cleoriff
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Hi @Anonymous It should open at 8am but you have to keep trying. All contact methods here https://www.o2.co.uk/contactus

opening times.PNG

Maybe the admin team can check any changes to opening times.? @Martin-O2, @Marjo @MercedesS

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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Hi @Anonymous It should open at 8am but you have to keep trying. All contact methods here https://www.o2.co.uk/contactus

opening times.PNG

Maybe the admin team can check any changes to opening times.? @Martin-O2, @Marjo @MercedesS

Veritas Numquam Perit

Girl in a jacket
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Cleoriff
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Just to add ..there is a landline number you could use, borrow a mobile or even live chat if unable to use your own phone?

Veritas Numquam Perit

Girl in a jacket
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MI5
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Live chat should be open now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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If you Twitter, reach out to @O2. . Ditto for Facebook, I think. If you have a tablet or laptop or PC, of course...
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Cleoriff
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Nothing alters the fact that all contact methods are shown as being open as from 8am. We had a problem last Bank Holiday with them opening late.....Now it 'appears' they are reverting to the old Sunday hours. We need to know and the website changed if this is the case...Smiley Frustrated

Veritas Numquam Perit

Girl in a jacket
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MercedesS
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Hello @Anonymous, glad to see you back and thank you for bringing this matter to our attention.

@Cleoriff is right and we have already reported that the website seems wrong. 

We are seeing if we have an update for you all about this one thumbsup

 

Thank you @Cleoriff, @pgn and @MI5 for your help and support heart

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