bills

[Anonymous]

cant seem to see my bills to then print keeps saying error any help

[Anonymous]

Are you able to view your bill but not print?

[Cleoriff]

@AnonymousFollow this guide. It gives you a step by step guide...If trying by phone the system could be down. Try on PC. Either way this will tell you all you need to know. Make sure you log into My O2 https://www.o2.co.uk/myo2  and then follow the instructions

https://community.o2.co.uk/t5/How-to-guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

[MI5]

Do you get the dash error message?

[Cleoriff]

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@MI5 wrote:
Do you get the dash error message?

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If so, this was the fix for @Anonymous https://community.o2.co.uk/t5/Pay-Monthly/DASH-ERR04-Cant-download-old-bills/m-p/1101311/highlight/true#M143722

Although Admin told us it was fixed in August......

[jonsie]

Is the error message the same on all browsers?

[MI5]

Have you cleaned your cache and cookies?

[gmarkj]

Just had the DASH_ERR04 problem.
Followed the above post from @Anonymous (log in rather than view bill) and it worked.
@Martin-O2 @MercedesS @Marjo can you please report the problem again?

Edited to add - clearing cache and cookies also resolved it (only tried once) on Chrome.

[Martin-O2]

Thanks for the tag @gmarkj It seems we cant shift this error code  I'll raise this with the team now!