billing

[Zephyr]

I am doing my bookkeeping and noticed I have 2 direct debits for O2 this past year. One is reference GED53897398. Can you please tell me what this is for and to?

Many thanks,

Zephyr Wildman

[MI5 · Accepted solution]

@Zephyr 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[jonsie]

Refresh contracts have 2 direct debits, one for the device and one for the airtime

Guide: How does O2 Refresh work?