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Anonymous
Not applicable

is anyone else having issues getting itemised information from thier bills for this month?

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jonsie
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I can access everything ok so it's not a general problem.

Try clearing cookies and cache or a different web browser.

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MI5
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Mine look OK too.
What error are you getting?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@AnonymousJust checked mine via mobile and PC and I have no issues accessing anything at all..

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MI5
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Must be a unique issue to the op then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 10
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Anonymous
Not applicable

I also cannot print my latest bill. I need to get a copy online showing VAT to claim back from work.

I have tried 3 browsers, cleared cookies, history cache etc, but just get this error message:

DASH_ERR04: The account number in the target address is invalid.

 

Any ideas?

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MI5
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@Anonymous wrote:

I also cannot print my latest bill. I need to get a copy online showing VAT to claim back from work.

I have tried 3 browsers, cleared cookies, history cache etc, but just get this error message:

DASH_ERR04: The account number in the target address is invalid.

 

Any ideas?


Try CS on 202 and ask them to reset your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 10
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Cleoriff
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@Anonymous wrote:

I also cannot print my latest bill. I need to get a copy online showing VAT to claim back from work.

I have tried 3 browsers, cleared cookies, history cache etc, but just get this error message:

DASH_ERR04: The account number in the target address is invalid.

 

Any ideas?


Answered here on your own thread @Anonymous https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Unable-to-print-latest-bill-get-error-message/m-p/1023289

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jonsie
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Marjo
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Hey @Anonymous Did you manage to get the itemised bill in the end? slight_smile

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