billing after contract cancelled

[mickj]

I cancelled my o2 sim only mobile contract on 5th April and received an acknowledgement together with a PAC code.However,i have been sent an email today regarding an alleged unpaid bill for the period 1st May-1st June,telling me that if the bill is not paid within 4 days,£6 will be added to my NEXT bill.Has anyone else experienced similar trouble?Their customer services are a joke.

[pgn · Accepted solution]

There is always a closing bill issued for termination of a contract, @mickj - this usually comes out via Direct Debit, which can be a cause of issues if either you paid be monthly manual card or you cancelled the direct debit before final settlement.

You will need to call O2 on 0344 809 0202 to determine what has happened and to attempt payment - which could be difficult these days due to changes imposed at the O2 side by   https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424 - as I understand it, @mickj.

Call 0344 809 0202 tomorrow around 08:15, and you may need to call Payment Management - 0800 902 0217 ). Good luck.