billed for data

[Anonymous]

I am home and have perfectly good wifi broadband in the house that mobile phone uses automatically.

It is now 12:40 on 5th October 2013. I have not used my mobile today.

I press the button to bring screen alive and note a message has been received.

I slide to the next screen and a Blue Box has opened from O2. It says

You can now use data on your phone until midnight tonight, we've given you 50MB to use, and taken £1 from your balance.

WHY?

I am indoors, I have wifi broadband in the home and I have not used my phone for data, don't expect or intend to use it for data, yet O2 had docked £1 from my balance.

This is not the first time this has happened 

Can anyone help me with this?

Tks

RT

[jonsie]

You need to turn off mobile data to stop these £1 daily charges.

Some apps update in the background when wifi goes to sleep therefore using mobile data.

There may be a setting under wif in the phone menu to ensure wifi does not sleep.

Hope this helps.

[Anonymous]

Tks, this has only recently started happening

and I don't know how to switch off mobile data

can you advise

[jonsie]

What phone do you have?

[Anonymous]

Just checked and my mobile settings for wifi sleep policy were already set on Never sleep.

[Anonymous]

Samsung Galaxy S1 (i9000) running Gingerbread.xxjw4

[Anonymous]

Im having the same issue, i pay £10 per month and my bill for september was £33 o2 claim i had used £17 on data?

I only use wifi at home!

And i have just had an email saying my latest bill is £40

which is crazy as i only ever use my phone for internet using wifi!

I have complained, but o2 seem like hard work and say they will investigate, but this takes 5 days!!

[Anonymous]

The charges may be when you are not at home if you havent turned mobile data off

[jonsie]

Go into settings>>more settings>>mobile networks and untick mobile data.

You will still be able to use wifi.

[perksie]

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@Anonymous wrote:
I have complained, but o2 seem like hard work and say they will investigate, but this takes 5 days!!

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The complaint is a waste of time, turn the data off as advised.

You have only been charged for what you have used.