bill

[tarnja]

was on payasugo n have rewards I'm now on contract can i use my reward towards my bill

[Bambino]

@tarnja Yes you can. See this: https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Go to the section 'Switching your number from Pay As You Go to Pay Monthly'

[Cleoriff]

@tarnja 

Terms and conditions re O2 Rewards here..

https://www.o2.co.uk/termsandconditions/rewards/pay-and-go-rewards 

[Bambino]

Ah @Cleoriff, you are correct. T & C's say this: "Rewards may only be used in conjunction with your existing O2 Pay As You Go mobile number and cannot be transferred. No cash alternatives will be given."

I misread the OP's query. Thought they meant their credit balance. My bad.

[Cleoriff]

It's confusing @Bambino  as they say here HERE  that Rewards CAN be used towards the purchase of a new device. Nothing regarding airtime bill though.

[MI5]

Rewards can be used towards a new PAYG phone.
Just save them up until you have enough to make a difference.
If moving from PAYG to monthly contract, credit can be transferred upto £350 provided you keep the same number.
Saved rewards will be lost though when transferring so should be spent before doing so.

[Bambino]

The OP had said that they're already moved to contract, @MI5, which is why I thought the post from @Cleoriff was correct. The second link about rewards does make it very confusing. I guess the OP will find out one way the other if they try to claim.

[Cleoriff]

@Bambino 

Just shows a phone here in this article.

https://news.o2.co.uk/2013/09/24/save-or-claim-you-decide-with-o2-rewards/ 

[Bambino]

As the article is from 2013 it makes it even more confusing, @Cleoriff. Would it be applicable today?

[Cleoriff]

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@Bambino wrote:

As the article is from 2013 it makes it even more confusing, @Cleoriff. Would it be applicable today?

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Not sure @Bambino. When I moved from PAYG to contract back in 2013, my rewards went towards the contract (which was a standard contract not Refresh) Lol