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Rachel1995
Level 1: Joiner
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Phone been put to incoming calls only I’ve paid my bill 26 hours ago and still not on
Message 1 of 9
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8 REPLIES 8

Cleoriff
Level 94: Supreme
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Hi @Rachel1995 

You have to contact customer services https://www.o2.co.uk/contactus 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 9
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Rachel1995
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I have for past two days no answer
Message 3 of 9
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Cleoriff
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Sorry it's the only advice we have. Try again at 8am. Less busy then.

Veritas Numquam Perit

Girl in a jacket
Message 4 of 9
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Rachel1995
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Been trying since then
Message 5 of 9
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MI5
Level 94: Supreme
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@Rachel1995 

Have you rebooted phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 9
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Rachel1995
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Yes plenty times
Message 7 of 9
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MI5
Level 94: Supreme
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@Rachel1995 

We know that O2 systems are running very slowly at the moment so I'm sure you will be reconnected eventually. Keep rebooting every hour or so to help it through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 9
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Rachel1995
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Ok
Message 9 of 9
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