bill paying

[robwhil1]

how do i pay a bill that dont exist. Text messages keep coming for an owing amount but not showing on my account.

[jonsie · Accepted solution]

You need to call customer service in the morning to clarify what the bill is for otherwise they will put a block on your phone. Something has triggered the automated system and a bar is going to follow very soon if you've had three texts.

This isn't customer service  and we are all customers here with no access to  your account  and only by calling them first thing in the morning, around 8.30am, will they sort it out for you. Call 202, don't use live chat, and ask them to explain the charges.

http://www.o2.co.uk/contactus

[Bambino]

@robwhil1 You may have inadvertently clicked on a link on Facebook or some other social media site. By all means call customer service, but also take a look at this link: https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

[Cleoriff]

@robwhil1Have you checked My O2 to see what the charges are for? This will tell you if you owe anything

http://www.o2.co.uk/myo2

If nothing showing, then contact customer services urgently as said above