bill included extra package

[aydn]

My current bill includes an Audible extra package for £7.99, although I cancelled the auto-enrolment. Please adjust the bill or process the necessary refund to my account as soon as possible.

Aydin

[Bambino · Accepted solution]

@aydn This is not O2. This is a customer community. You should be able to do it yourself here: 

Guide: Adding and removing O2 Extras - O2 Community  If not, you need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)