bill, bills and billing for payg pay as you go

[Anonymous]

How do I see the calls I have made on my payg?  How do I see my bill?

I can't believe the answer o2 have given me so am asking here.  I also cannot see a sensible correct or useful answer on this forum so am starting this thread. 

According to o2, payg customers cannot see their bill or the calls they make except that the only way to see that information is under the Data Ptotection Act by making a Subject Access Request. Incredible.  Just for the icing on the cake, o2 charge £10 for each request!

Ps Please stop censoring my posts.

[Anonymous]

I think you are being too simple.  If you bought a lot of items in a supermarket, how would you like it if the supermarket said that'll be £110.59 thankyou we'll automatically take iot off your card and if you want a breakdown just go through all the items after all you put them in your basket.  And then said by the way for £10 and a Subject Access Request we'll gibve you the breakdown?

IHav e I made that simple enough?

Do you lot get paid by 02 to write this stuff?

[adamtemp64]

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@Anonymous wrote:

Do you lot get paid by 02 to write this stuff?

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NO all customers like you

[perksie]

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@Anonymous wrote:

the answers given to others were wrong.  Most said incorrectly login and click on view your bill.  Thats doesn't exists for payg.

'A few minutes of research' is wrong as well. If that was correct there wouldn't be so many questios on this subject.

PS i have reported your post as abusive lets see if yours gets censored.

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The posts you refer to were made by Pay Monthly customers having problems viewing their accounts online and did not apply to you.

You are still making pointless and agressive posts which may well be censored by the moderators.

You are welcome to report my answers if you choose!

[Anonymous]

"O2 are under no obligation to provide this ability for PAYG customers."

Actually this is incorrect.  They are under a legal obligation which is presumably why they do 'offer' it.  The obligation is the Data Protection Act.  I note that o2 charge the maximum fee permissible under this act, £10 for each subject access request.

[Anonymous]

Thats not even a comparison! Supermarket customers work in the same way as contract phone customers.

We purchase products (in this case calls, sms, mms and data) and are then billed for them. We then pay that bill once a month.

What supermarket do you know that you pay a minimal amount in advance every month which then lets you go in and take products at your leisure up to a certain allowance until they ask you to top up that allowance the next month? This is what PAYG is.

O2 ARE NOT taking random amounts off yoru card, they have taken an amount off the credit balance you had on your PAYG account. If you want to find out why, call O2 Customer Services. How much more simple do you want us to make this for you?

I'd suggest you change your attitude rather than having the "I'M NOT GETTING THE ANSWER I WANT THEREFORE YOU ARE ALL WRONG" mentality. 

[Anonymous]

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@Anonymous wrote:

"O2 are under no obligation to provide this ability for PAYG customers."

Actually this is incorrect.  They are under a legal obligation which is presumably why they do 'offer' it.  The obligation is the Data Protection Act.  I note that o2 charge the maximum fee permissible under this act, £10 for each subject access request.

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No, they are under no obligation, legal or otherwise, to provide the ABILITY to see what calls, etc you have made under PAYG.

However they do legally have to PROVIDE you with this information if you make a request under the data protection act which they are quite entitled to charge the full £10 access fee which will be alot less than it will cost them to give you this information.

I have never head of ANY company providing information as part of the Data Protection acto for less than that £10 fee.

I give up...There's only so much explaining you can do to people who refuse to listen...

[perksie]

Your lack of understanding is quite amazing, O2 do not provide bills for P & G.

You can apply to have some information provided under a Subject Access Request, this is not a bill for an O2 Pay and Go account.

As you're not listening to all the helpful and accurate answers you have had here I will leave you to your aberrations.

[jonsie]

You are being argumentative and unconstructive just for the sake of it. You were given all the correct answers last night in your rants. As stated, the posts you were saying were wrong were correct as they were pay monthly queries and not applicable to your situation.

Simple answer, pay the £10 or keep a track of your own usage in the calls/texts log.

[aldaweb]

Though the OP is being beligerent and rude I can actually see his point of frustration as at least one other mobile provider gives online access to recent PAYG usage information broken down into calls and data usage. I've just checked  and this is still currently offered. (I won't mention here or the post will possibly be deleted)

As it's PAYG there's no problem switching, no contract to expire.

[jonsie]

Maybe that's what he should do so he can be arrogant on their forum.