cancel
Showing results for 
Search instead for 
Did you mean: 

big bundle data rollover

skinsperation
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

When my big bundle renewed I didn’t receive my unused data rollover what can I do about this? T I A

Message 1 of 2
265 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151755 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@skinsperation 

How does data rollover work?

Data rollover is available on £10 and higher Big Bundles. You can roll over up to 100% of your monthly data allowance. If your monthly allowance is 7GB, for example, you can rollover a maximum of 7GB into the next month.

You need to keep the same bundle and renew on the same date each month, or your data will expire.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
258 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 151755 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@skinsperation 

How does data rollover work?

Data rollover is available on £10 and higher Big Bundles. You can roll over up to 100% of your monthly data allowance. If your monthly allowance is 7GB, for example, you can rollover a maximum of 7GB into the next month.

You need to keep the same bundle and renew on the same date each month, or your data will expire.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
259 Views