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being charged for group texts when I have a unlimited text contract

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Dess
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on ‎18-01-2017 17:40 - last edited on ‎18-01-2017 17:42 by

on ‎18-01-2017 17:40 - last edited on ‎18-01-2017 17:42 by

ok. My last bill had an extra £9.73 text charges on it...  £9.15 of which are listed as picture messages..  MMS... I'm guessing this clause is in my contract somewhere...  but it's so sneaky!!  why do that? I haven't sent any pictures last month..  what's the problem with seending group texts? NOT HAPPY CUSTOMER!!!!

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MI5
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on ‎18-01-2017 17:48

on ‎18-01-2017 17:48

O2 state no more than 5 recipients or texts may convert.
You can turn off MMS on some handsets to prevent this and also some general help here https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151742 Posts
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Registered:

on ‎18-01-2017 17:48

on ‎18-01-2017 17:48

O2 state no more than 5 recipients or texts may convert.
You can turn off MMS on some handsets to prevent this and also some general help here https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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