Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Moving number over to o2

Good afternoon, I recently purchased a new pay monthly sim from 02 and during the order I gave them my PAC code. I have put in my SIM so when will my old number be transferred over, do I need to do anything? Many thanks!

Resolved! Outstanding bill

My bill is outstanding but I'm in hospital after 3 heart attacks and need my fone not to be disconnected

Resolved! Billing

Hi how do I change my bill date

Resolved! How can I see the last 12 months of bills

How can I see the last 12 months of bills

Resolved! Applying a transferred number (via a PAC) to an existing line on my account

Is it possible to change an existing number on my multiline account (that's been on there over a year) via a PAC code from Vodafone, essentially keeping the same contact (minutes, data, expiry date) but updating the number to that from Vodafone? Or d...

Resolved! SIM sent too early

Happy new year all.I'm a new customer - just signed op with Virgin Media.On the install process, it asked me when I wanted my service and SIM to be sent - I sekected a date further in the month as we won't move into that property until then.Now I get...

Resolved! Volt

I've been with O2 for more than 10 years and Virgin for 4 1/2 years but can't get connected onto Volt. Any suggestions?

Resolved! I want cancel my account

Hi I would like my monthly payment,because I not use that card anymore,because I out of England, thank you

Resolved! Refused a refund

Hi, so nearly 2 years ago I took out a sim only contract for a Iwatch that I had purchased from apple. After two days of both receiving my iwatch and taking out the contract with o2 I learned the watch was no good and would not function properly as I...

Resolved! Useless

Why am I still being charged? Why is the tariff still active? And why did I receive written confirmation that I was not liable for the charges yet was charged AGAIN the very next day after the date on letter? And why can I not get any response from t...

O2

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