Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No longer able to download bills

Since O2 have changed the website, it seems impossible to download any bill other than the current one. And I can only view one previous bill. Since I need to download Nov 22 onwards for my accounts, this is a big problem. Anyone have any suggestions...

Resolved! Phone number

I have an issue with my O2 subscription, I have a pay monthly phone number subscription, but wasn’t able to pay my last bill. Because of that o2 has removed my phone number. I then can’t access my phone number anymore. I am currently abroad for 3 mon...

Resolved! Airtime bill overdue but online payment not working

Hello, I'm trying to pay for my overdue airtime bill but the app and website says its being processed. I think it said that message for the past week so I tried calling 202 on my mobile but it keeps cutting me off. Same thing happens for 2729. Does a...

Resolved! Does anyone else have theae preinstalled app from o2. Its weird

i have samsung galaxy s22ultra. On the settings of the phone when u press 'Connections' thsres 'Service provider' section and underneath written 'o2' . If u press on it it says o2 UK and Recomended apps. There are 5 apps-o2 app store- amazon shopping...

Resolved! Calls abroad

I opted to now have access to make international calls believing that I could add a bolt on as required. I have just added the bolt on however I still cannot call abroad. How can I either cancel the bolt on or activate calling from UK to Portugal? Th...

Resolved! Mauritus data costs

I have been charged 55 pounds for using 9.26 mb of data in Mauritius.Does this sound right ? what are the costs for data roaming in Mauritius ?

International Roaming Charges

Thank you to everyone for answering my question re. roaming charges for Mauritius. I’ll be taking out a bank loan in the morning!

Resolved! Wrong screen protector delivered

The screen protector that I ordered with my new iPhone 14 pro is the incorrect one. I inadvertently ordered the one for the 14 plus. I need to have this exchanged for the correct one. Please advise

Resolved! New Contract

Hi, I would like to buy a new monthly contract with 02 but would like the SIM ordered to a different delivery address to my billing address. Is this possible? Thanks,emma

Resolved! International roaming

What is the cost of using my phone whilst on holiday in Mauritius?

O2

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