Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 271759 Views
  • 2 replies
  • 2 kudos

Resolved! Mauritus data costs

I have been charged 55 pounds for using 9.26 mb of data in Mauritius.Does this sound right ? what are the costs for data roaming in Mauritius ?

International Roaming Charges

Thank you to everyone for answering my question re. roaming charges for Mauritius. I’ll be taking out a bank loan in the morning!

MFO by Level 1: Joiner
  • 668 Views
  • 1 replies
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Resolved! Wrong screen protector delivered

The screen protector that I ordered with my new iPhone 14 pro is the incorrect one. I inadvertently ordered the one for the 14 plus. I need to have this exchanged for the correct one. Please advise

ZKula by Level 1: Joiner
  • 430 Views
  • 1 replies
  • 0 kudos

Resolved! New Contract

Hi, I would like to buy a new monthly contract with 02 but would like the SIM ordered to a different delivery address to my billing address. Is this possible? Thanks,emma

Hihii by Level 1: Joiner
  • 384 Views
  • 1 replies
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Resolved! International roaming

What is the cost of using my phone whilst on holiday in Mauritius?

MFO by Level 1: Joiner
  • 724 Views
  • 3 replies
  • 0 kudos

Resolved! Reception issue's, whitley bay, nth tyneside

Hi everyone, is anyone else in this area experiencing reception issues, i have a Samsung s21 fe 5g, as i write this i have zero reception, data has just dropped from 4g to h, 02 claim good reception indoors and outdoors, phone calls are just about im...

Alig1 by Level 1: Joiner
  • 344 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade phone not received

Good eveningJust wanted some advice if anyone can help?I upgraded a week ago and opted for click and collect to my local O2 shop.I tracked my parcel and it was delivered to the shop the next day with proof of signature.After not hearing anything abou...

Paulns18 by Level 1: Joiner
  • 5230 Views
  • 14 replies
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Spend cap

Hi i recentley purchased my contract and apliked a 100 pound spend cap 

Chris54 by Level 1: Joiner
  • 454 Views
  • 2 replies
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Resolved! Cancel Contract Early

Hi,Is it possible to cancel contract early if I'm not getting the services I pay for. I took out contract in November '22. I had 2GB data plan which I increased to 5GB In January. I am paying for the 5GB but still only getting 2GB. Reached 2 GB limit...

MN10 by Level 1: Joiner
  • 648 Views
  • 2 replies
  • 0 kudos

Returned defect phone and contract cancelled in 14 day period. Now forwarded on to debt collector

Last November I took out a new phone contract with O2, unfortunately the device turned out to be faulty and they gave me the option to have a replacement or end the contract as I was within the 14 day window. I opted to end the contract as I had lost...

Butcha003 by Level 1: Joiner
  • 874 Views
  • 4 replies
  • 0 kudos